Terms and Conditions

Panda’s Pedals – Terms & Conditions

These Terms & Conditions set out the agreement between Panda’s Pedals (“the Instructor”) and the Learner for the provision of driving tuition and related services.

By booking and/or paying for lessons with Panda’s Pedals, the Learner confirms they have read, understood, and agree to these Terms & Conditions.

1. Eligibility to Drive

The Learner must:

Hold a valid UK provisional or full driving licence.

Be able to read a vehicle number plate from a distance of 20 metres.

Wear glasses or contact lenses during every lesson if they are required to meet the legal eyesight standard.

Inform Panda’s Pedals of any medical condition, disability, or change in circumstances that may affect their ability to drive.

Be legally entitled to drive in the United Kingdom.

Panda’s Pedals reserves the right to refuse or terminate a lesson if the Learner does not meet legal requirements, including the required eyesight standard.

2. Booking & Payment

All lessons must be paid for in advance.

Weekly lessons must be paid at least one week prior to the scheduled lesson.

Block bookings must be paid in full before lessons commence.

Block bookings are valid for 6 months from the date of purchase unless otherwise agreed in writing.

Prices are subject to change. Any price changes will not affect lessons already paid for.

Failure to make payment may result in cancellation of scheduled lessons.

3. Cancellations & Missed Lessons

A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.

Cancellation requests must be acknowledged and confirmed by Panda’s Pedals in order to be valid.

Cancellation notice periods are calculated from the time Panda’s Pedals acknowledges the cancellation.

If the Learner does not receive confirmation, the lesson will remain scheduled and charged accordingly.

Lessons cancelled with less than 48 hours’ notice will be charged in full.

Failure to attend a scheduled lesson will result in full payment being due.

If Panda’s Pedals cancels due to illness, mechanical issue, or unforeseen circumstances, an alternative lesson will be arranged as soon as reasonably possible.

4. Teaching Method & Learner Responsibilities

Learning to drive with Panda’s Pedals is a team effort.

The Learner is expected to:

Arrive on time and be willing to learn.

Communicate openly during lessons.

Actively engage in the learning process.

Maintain good personal hygiene.

Behave in a polite and respectful manner.

Be willing to reflect on and learn from mistakes.

Accept that mistakes are a normal and necessary part of progress.

Panda’s Pedals uses a client-centred coaching approach, meaning:

The Instructor will not simply provide constant instructions.

The Learner will be asked questions to encourage thinking and independent decision-making.

The Learner is expected to analyse situations and identify appropriate actions.

This approach is designed to develop safe, confident, and independent drivers — not just to prepare someone to pass a test.

If the Learner is unwilling to engage in the learning process, Panda’s Pedals reserves the right to withdraw tuition.

5. Behaviour Policy

The following behaviour will not be tolerated:

Abusive, aggressive, or threatening behaviour.

Discriminatory language or actions.

Being under the influence of alcohol or drugs.

Repeated disruptive or disrespectful conduct.

If such behaviour occurs, the lesson will be terminated immediately. Full payment for the lesson will still be due, and Panda’s Pedals reserves the right to refuse further tuition.

6. Illness & Health Communication

Driving tuition takes place in a close-contact environment. Open communication regarding illness is expected from both parties.

If the Learner is feeling unwell in the days leading up to a lesson, they must inform Panda’s Pedals as soon as possible so an informed decision can be made regarding whether the lesson should proceed.

Similarly, if the Instructor is feeling unwell, Panda’s Pedals will notify the Learner at the earliest opportunity. This may include providing advance notice where symptoms are developing and confirming cancellation if the condition worsens.

This approach is intended to:

Protect the health of both parties.

Reduce the spread of illness.

Allow informed decision-making.

Maintain clear and professional communication.

Panda’s Pedals reserves the right to cancel or rearrange a lesson if either party is considered unfit to proceed due to illness.

7. Fitness to Drive

Lessons will not take place if the Learner:

Appears unwell or unfit to drive.

Is under the influence of alcohol or drugs.

Does not meet legal driving standards.

The Instructor’s decision regarding fitness to drive is final.

8. Driving Test Policy

Use of the Panda’s Pedals vehicle for a driving test is at the sole discretion of the Instructor.

The vehicle may be withdrawn if:

The Learner is not considered test-ready.

The required standard of safe driving has not been achieved.

There are safety concerns.

Test bookings typically include a warm-up lesson prior to the test and use of the vehicle for the duration of the test.

9. Instructor Availability

Standard working hours include, but are not limited to:

Monday to Friday: 9:30am – 2:30pm

Earlier lesson availability is currently offered on:

Mondays and Wednesdays: 7:45am – 10:45am

As a working parent, lesson availability is reduced during school holiday periods:

No lessons will take place during one-week school holidays.

During two-week (or longer) school holidays, lessons will only be available on specific days and times. These will be communicated in advance.

Lesson availability may change and will be communicated where necessary.

10. Refund Policy

Refunds apply only to unused lessons.

Unused block booking hours will be refunded at the standard hourly rate.

No refunds will be issued for completed lessons.

Refunds, where agreed, will be processed within a reasonable timeframe.

11.Liability

Panda’s Pedals will take all reasonable care during lessons. However, the Instructor cannot be held responsible for:

Driving test outcomes.

Third-party actions during lessons.

Delays caused by traffic or road conditions.

Nothing in these Terms limits liability where it would be unlawful to do so.

Acceptance of Terms

By booking and/or paying for lessons with Panda’s Pedals, you agree to these Terms and Conditions.