Terms and Conditions

Panda’s Pedals – Terms & Conditions

These Terms & Conditions set out the agreement between Panda’s Pedals (“the Instructor”) and the Learner for the provision of driving tuition and related services.

By booking and/or paying for lessons with Panda’s Pedals, the Learner confirms they have read, understood, and agreed to these Terms & Conditions.

1. Eligibility to Drive

The Learner must:

• Hold a valid UK provisional or full driving licence.

• Be able to read a vehicle number plate from a distance of 20 metres.

• Wear glasses or contact lenses during every lesson if required to meet the legal eyesight standard.

• Inform Panda’s Pedals of any medical condition, disability, or change in circumstances that may affect their ability to drive.

• Be legally entitled to drive in the United Kingdom.

Panda’s Pedals reserves the right to refuse or terminate a lesson if the Learner does not meet legal requirements, including the required eyesight standard.

2. Booking & Payment

• All lessons must be paid for in advance.

• Weekly lessons must be paid at least one week prior to the scheduled lesson.

• Block bookings must be paid in full before lessons commence.

• Block bookings are valid for 6 months from the date of purchase unless otherwise agreed in writing.

• Prices are subject to change. Any price changes will not affect lessons already paid for.

• Failure to make payment may result in cancellation of scheduled lessons.

3. Cancellations & Missed Lessons

• A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.

• Cancellation requests must be acknowledged and confirmed by Panda’s Pedals in order to be valid.

• Cancellation notice periods are calculated from the time Panda’s Pedals acknowledges the cancellation.

• If the Learner does not receive confirmation, the lesson will remain scheduled and charged accordingly.

• Lessons cancelled with less than 48 hours’ notice will be charged in full.

• Failure to attend a scheduled lesson will result in full payment being due.

• If Panda’s Pedals cancels due to illness, mechanical issues, or unforeseen circumstances, an alternative lesson will be arranged as soon as reasonably possible.

4. Fitness to Drive

Lessons will not take place if the Learner:

• Appears unwell or unfit to drive.

• Is under the influence of alcohol or drugs.

• Does not meet legal driving standards.

The Instructor’s decision regarding fitness to drive is final.

5. Driving Test Policy

Use of the Panda’s Pedals vehicle for a driving test is at the sole discretion of the Instructor.

The vehicle may be withdrawn if:

• The Learner is not considered test-ready.

• The required standard of safe driving has not been achieved.

• There are safety concerns.

Test bookings will include a warm-up lesson prior to the test and use of the vehicle for the duration of the test.

Important: Before any driving test is paid for and booked via the DVSA, the Learner must contact Panda’s Pedals and receive a confirmed reply to ensure both the car and Instructor are available for the test

Panda’s Pedals reserves the right to only provide the use of its vehicle for driving tests to Learners who are currently receiving tuition with Panda’s Pedals.

6. Instructor Availability

Standard working hours include, but are not limited to:

• Monday to Friday: 9:30am – 2:30pm

Earlier lesson availability is currently offered on:

• Mondays and Wednesdays: 7:45am – 9:45am

As a working parent, lesson availability is reduced during school holiday periods:

• No lessons will take place during one-week school holidays.

• During two-week (or longer) school holidays, lessons will only be available on specific days and times. These will be communicated in advance.

Lesson availability may change and will be communicated where necessary.

7. Refund Policy

• Refunds apply only to unused lessons.

• Unused block booking hours will be refunded at the standard block booking hourly rate.

• No refunds will be issued for completed lessons.

• Refunds, where agreed, will be processed within a reasonable timeframe.

8. Liability

Panda’s Pedals will take all reasonable care during lessons. However, the Instructor cannot be held responsible for:

• Driving test outcomes.

• The actions of other road users, including but not limited to drivers, cyclists, and pedestrians.

• Delays caused by traffic, road conditions, or unforeseen circumstances.

• The cancellation or interruption of lessons due to unexpected vehicle faults or mechanical issues, where safety and legal roadworthiness must take priority.

Nothing in these Terms limits liability where it would be unlawful to do so.

9. Data Protection

Personal data is handled in accordance with the Panda’s Pedals Privacy Policy.

Acceptance of Terms

By booking and/or paying for lessons with Panda’s Pedals, you agree to these Terms & Conditions.

Learners are also expected to follow the Panda’s Pedals Pupil Expectations & Learning Agreement, which forms part of the overall service standard.